Privacy Policy

Last Updated: March 23, 2026

1HP Troubleshooter ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Profile information (age, gaming habits, injury history)
• Health-related information you choose to provide
• Payment information when subscribing to premium features

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our educational platform
• Personalize your educational experience
• Process your payments for educational services
• Send you important updates and notifications
• Improve our educational platform and content

3. Research and Development

We may use deidentified data derived from your use of our platform for research and development purposes, including:

• Development of future educational products and features
• Creation of marketing materials and case studies
• Scientific research and publication
• Improvement of our educational methodologies
• Analysis of usage patterns and effectiveness

Important: All data used for research and development purposes is deidentified, meaning it cannot be traced back to you personally. We remove all personal identifiers before using data for these purposes. This deidentified data helps us improve our educational platform and contribute to the broader understanding of repetitive strain injury education and management.

If you do not wish for your deidentified data to be used for research and development purposes, you may opt-out by contacting us at admin@1-hp.org.

4. Health Data Collection

When you use our application to track injuries or symptoms, we collect this information to provide personalized exercise recommendations and track your progress. This data is:

• Stored securely and encrypted
• Never shared with third parties without your explicit consent
• Used only for educational and self-help purposes
• Not intended as medical advice or diagnosis

5. HIPAA Compliance

1HP Troubleshooter is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect your Protected Health Information (PHI).

For detailed information about your rights and our privacy practices regarding your health information, please review our HIPAA Notice of Privacy Practices.

Our HIPAA compliance measures include:

• Encryption of all health data at rest and in transit
• Strict access controls and authentication requirements
• Regular security audits and risk assessments
• Business Associate Agreements with all third-party service providers
• Comprehensive audit logging of all PHI access
• Employee training on HIPAA requirements
• Incident response and breach notification procedures

You have the right to request an accounting of disclosures of your PHI, request restrictions on certain uses and disclosures, and receive confidential communications regarding your PHI.

6. SMS/Text Message Communications

When you provide your phone number and consent to receive SMS messages from 1 Healthpoint, Inc., the following terms apply:

6.1 Phone Number Collection

Entering a phone number alone does not grant permission to send SMS messages. SMS consent must be collected explicitly through separate opt-in checkboxes for:

• Transactional Messages: Account alerts, appointment reminders, and service notifications
• Marketing Messages: Promotional content, special offers, and marketing communications

6.2 Consent Requirements

• Transactional SMS consent is optional and not required to use our services
• Marketing SMS consent is always optional, unchecked by default, and never required for form submission or purchase
• You may provide consent to transactional messages without consenting to marketing messages
• SMS consent is not a condition of purchase of any goods or services

6.3 Message Details

• Sender: All SMS messages are sent by 1 Healthpoint, Inc.
• Message Types: Transactional (account updates, reminders) and/or marketing (promotions, offers) based on your consent
• Frequency: Message frequency may vary based on your account activity and preferences
• Rates: Message and data rates may apply depending on your mobile carrier plan

6.4 How to Opt-Out

You can opt out of SMS messages at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us at admin@1-hp.org or admin@1-hp.org
• Updating your communication preferences in your account settings

After opting out, you will receive a confirmation message and will no longer receive SMS messages from us (except for any final confirmation of your opt-out request).

6.5 How to Get Help

For assistance with SMS messages:

• Reply HELP to any SMS message for support information
• Email us at admin@1-hp.org
• Visit our website at 1hp.health for additional resources

6.6 SMS Consent Sharing

Your SMS consent and phone number are not shared with third parties for their marketing purposes.We only share your phone number with:

• SMS service providers who send messages on our behalf (solely for the purpose of delivering our messages to you)
• As required by law or legal process

We do not sell, rent, or share your phone number or SMS consent status with any third parties for their own marketing or promotional purposes.

6.7 Supported Carriers

Our SMS service supports all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Cookies, Tracking Technologies & Analytics

We use cookies, pixels, local storage, and similar tracking technologies to collect and store information when you visit our website or interact with our pages. These technologies may be operated by both 1 Healthpoint, Inc. and third-party service providers, including advertising and analytics partners.

8.1 Technologies We Use

These technologies may include:

• Cookies: Small data files stored on your device to improve functionality, store preferences, and enhance your experience.
• Meta (Facebook/Instagram) Pixel: A tracking pixel used to track user activity on our website, measure advertising performance, build targeted audiences, and deliver relevant ads to users who have visited our pages.
• Google Analytics (GA4): Collects anonymized data about page views, events, and user interactions to help us understand and improve our platform.
• Reddit Pixel & Conversions API: Measures ad performance and conversions from Reddit advertising campaigns.
• GoHighLevel (GHL) Tracking Tools: Used to monitor page visits, form submissions, user behavior, funnel performance, and to send and manage SMS and email communications.
• Local Storage: Used to persist certain identifiers and preferences, including analytics client IDs and campaign attribution data, so that your experience remains consistent across sessions.
• Other analytics and advertising technologies as needed to evaluate traffic, engagement, and overall website performance.

8.2 Information Collected

These technologies may collect information such as:

• IP address
• Browser type and device information
• Pages visited and time spent on pages
• Links clicked and actions taken
• Referral sources and UTM campaign parameters

8.3 How This Information Is Used

This information may be used to:

• Improve website performance and user experience
• Analyze traffic and user behavior
• Deliver targeted advertisements and retarget users across third-party platforms
• Personalize marketing communications, including email and SMS messages
• Measure and optimize advertising performance

8.4 Third-Party Data Sharing

We may share or allow access to this information with third-party service providers for analytics, advertising, and communication purposes. These third-party providers have their own privacy policies governing their use of your data:

• Google Privacy Policy
• Meta (Facebook) Privacy Policy
• Reddit Privacy Policy

8.5 Consent

By using our website and submitting your information, you consent to the use of cookies, pixels, and tracking technologies as described in this policy. Tracking data may be used to personalize communications, including SMS and marketing messages sent to you.

8.6 Managing Cookies & Tracking

You can control or disable cookies through your browser settings. You may also manage ad personalization through third-party platforms such as Meta ad settings. Please note that disabling cookies or tracking may affect certain features and functionality of the site. You may also opt out of interest-based advertising through:

• Google Analytics Opt-Out Browser Add-on
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-Out

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

10. Age Restriction

Our service is intended for users who are at least 18 years of age. By using our platform, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@1-hp.org.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@1-hp.org